Frequently asked questions - hire

Where are you located?

We are based in Torbay, South Devon, We cover the whole of the South West and beyond – please include your event location when enquiring with us. There is a small mileage charge applicable when we have to travel.

Is All Floral Insured?

Yes, we are a fully insured business with public liability insurance. Should any venue wish to see a copy of insurance please contact us for a copy. Our team are also highly trained in health and safety at all types of events meaning all items will be set up in the safest method possible.

Do you set up the items hired?

Yes – as well as a hire service we can provide a full styling service. All items hired will be set up and styled in the desired location within your event venue and collected after the event has finished.

Once your items are set up can they be moved?

No, not without prior approval from our team. Moving our items, particularly large itemscan be challenging and can cause damage to them.

Can your items be used outdoors?

Selected items can be used outdoors with prior approval. Outdoor use is weather dependant, our team will asses the weather including the wind levels prior to setting any items up outside on the day of your wedding or event.

What payment methods do you accept?

We accept payments via debit and credit card.

How much deposit do you require?

Our deposits vary on the total styling order value. Deposits start from £100 for single item hire. The maximum deposit we take is £500 for orders over £1000.

When would my balance be due?

Balance payments are due 28 days prior to your event date.